Suzanna Conrad

Information Professional

Work

California State University, Sacramento

Interim leadership of the Collection Management Services and Library Information Systems Departments. Leadership on technical services and systems functions for scholarly communication programs.

California State University, Sacramento

Managing the Library Information Systems Department including planning, budgeting, and policy setting. Responsible for the development and articulation of vision, strategic directions, and priorities for information technology. Direct supervision of staff responsible for desktop support, application development, Library web sites, supporting digital services, infrastructure architecture and administration.

wap3 Technologies GmbH

Sales and partner management for mobile java games, videos, wallpapers, chat and mobile services for contacts in the U.K., U.S., Canada, South Africa, Australia and New Zealand including major wireless carriers and mobile platform providers. Secured two global contracts for games distribution with major wireless carrier groups 3 (Hutchinson) and Orange, thereby increasing net company worth.

Advanced Mobile Solutions

Established a German subsidiary of the English company AMS to service European customers and develop existing and new sales channels. Partner management of customers including wireless carriers and mobile platform providers in Europe, Africa, India, Australia and the U.S. Increased company’s net worth by establishing and maintaining an additional profit center. Acquired several large key accounts including Orange Spain, T-Mobile USA, Vodafone Netherlands and 3 (Hutchinson) Australia.

RTL Interactive GmbH

Managed the mobile content portfolio for RTL TV broadcasting, which was promoted on air, in teletext, online, via WAP and through external sales channels. Evaluated content provider pitches for game and personalization content and remained involved during the entire product cycle including licensing of brands, development processes, integration of the content and release in the market. Maintained contact with major developers in the mobile space including Gameloft, Glu and EA Mobile.

GlobalStep LLC

Acquired key accounts for outsourced video game testing during the entire sales cycle from initial customer contact to closing deals. Managed existing and new client relationships to ensure full customer service throughout the entire relationship. Formulation of a detailed marketing plan including relaunch and rebranding of the website, creation of new marketing materials, development of a brand positioning strategy through careful competitive analysis.

Cal Poly Pomona University Library

Leadership for the planning, implementation and support of digital collections and services for the University Library. Leadership for the planning, implementation and support of digital collections and services for the University Library. Head of the Digital Services & Technology Department, which handles all library systems, the library website, and the institutional repository "Bronco Scholar." Investigation of systems requirements for new systems and implementation of new initiatives.

Guitar Center

Overhaul of taxonomy and search functions for the Guitar Center homepage as well as five other website properties including sites such as Musiciansfriend.com, Music123.com and wwbw.com. Reclassification of product items in the Guitar Center and Musician’s Friend Heiler catalog, which were listed under multiple breadcrumbs, in order to optimize search engine results. Improvement of site search engine functions to redirect to relevant product results using ATG and Endeca. Statistical analysis of effects of taxonomy and search campaigns.

City of Sierra Madre Public Library

Designed best practice and implementation workflows for a citywide content management system to be used by city employees and the general public. Design and implementation support for a customized city documents database from Tyler Technologies including determination of document types, key indexing fields and user interface specifications. Development of a concise training plan for city adoption of the new content management system including generation of manuals and documentation for training sessions.

Mobile-XL Inc.

Oversaw the licensing of mobile content for the XLBrowser, a java based SMS application used for requesting content and services via mobile phone. Thorough review of all technical capabilities of potential partners including their ability to deliver feeds in the appropriate formats (i.e. XML, HTTP APIs, formatted Excel sheets, FTP uploads, etc.). Designed user interfaces in wireframes to guide developers in implementing new content.